Our Commitment to you

We are committed to

  • Providing a safe and secure learning environment.
  • To treat you with dignity and respect.
  • Ensuring that you are trained by tutors that are competent and passionate in the subject area.
  • Providing a well-managed, well communicated and well-supported programme.
  • Providing the timetable of your programme including assessments.
  • Providing ongoing feedback and support from your trainer and centre staff.

Frequently asked Questions

Mayo Training institute offer a variety of Healthcare , First Aid and Health & Safety training courses. They are available here

The duration of each course varies but it is usually between 4 -5 days. Tailored delivery options can be explored on request.

Yes, Learner supports are available. Theses include access to our centre management and tutor team, programme resources, reasonable accommodation is available when requested and approved, compassionate Consideration will be given to all learners, we will provide a safe and healthy learning environment, advice and guidance on transfer and progression, feedback on Assessment and Progress (interim and final), Protected Learner Personal Data. If you need any additional supports please contact our centre directly and we will do our very best to assist you.

Reasonable Accommodations

Reasonable accommodation refers to the provision of additional supports, facilities, resources or amendments to assessment tasks and activities, to enable a learner with a disability or specific learning need have a comparable opportunity to demonstrate attainment of learning outcomes as any other learner.

Any learner with a disability which has the potential to impact their learning or assessment experience is requested to advise the May Training Institute staff during enrolment and recommend the nature of any support that they may require.

In circumstances where specific guidance is required, Mayo Training Institute will consult with organisations such as AHEAD who work to create inclusive environments in education and employment for people with disabilities.

Examples of potential reasonable accommodations include:


  • extended assessment time

* The amount of additional time will be agreed in advance with all relevant stakeholders (i.e., learner, tutor and the Centre Manager)

  • a scribe

* The Centre Manager will organise a scribe to assist the learner

* Assessment will take place in an environment which respects the needs of all learners (this may involve a separate assessment room)

  • audio visual recording

* The Centre Manager will arrange for all the required equipment to be in place in time for the assessment

* A test session may be arranged with the learner to ensure that all equipment is function correctly.

*  The tutor/assessor will conduct the assessment ensuring proper invigilation for all participants.

  • computer with assistive technologies (e.g., large text, spoken text)

* The Centre Manager will ensure that the required assistive technology is in place and functioning correctly prior to the assessment.

* A test run may be conducted with the learner.

  • dyslexia support (e.g., spelling waiver).

* The learner, the tutor/assessor, and the External Authenticator will be advised that a spelling waiver is in place and no marks will be deducted for any spelling error.


How to make a Reasonable Accommodation Request

(1).  During enrolment, the learner should advise the Training Team of the requirement (stating the nature of the support requested)

(2).  The learner may be requested to provide documentary evidence from a medical or relevant professional. 

(3).  The Training Team will assess our ability to provide the requested support and will liaise with the learner. Mayo training Institute will make every effort to facilitate the request within our capacity to do so.

Yes, once the assessment is completed and passed, you will receive the relevant certificate for each  module you undertake. Your tutor will explain the assessment process at the beginning of each course. Additional queries can be emailed to

Throughout your course/programme, your tutor will help you to prepare for the assessment . For QQI certificates, the learners work must go through four stages in order to pass the QQI assessment period. This includes your tutors initial assessment a further an internal verification check, an external authentication and a final check.  At the end of each course your tutor will be able to tell you how long the process will take before your certificate is available. If you have any queries on certification please email your query to

Unsuccessful = 0 -40%

Pass =  50 -64%

Merit = 64 -79%

Distinction = 80 – 100%

Extensions can be available to learners who require extra time to complete an assignment, or need to defer sitting an exam, as a consequence of extenuating circumstances.  Please see our policy on requesting and extension here

Yes, If you are unhappy with any aspect of the programme or our service, please let us know. We have a formal complaints procedure which you can use if we cannot resolve your complaint informally. Please talk to your tutor in the first instance. We do all we can to ensure that complaints are resolved in a fair, timely and constructive manner. All staff members have access to our complaints procedure and will be able to give you a copy. You can request a copy of our complaints policy by emailing

Yes, grants may be available for some courses . The department of social protection will give you further advice on the grants available to you.

No, a deposit may be required when registering for the course.  We are always happy to discuss a payment plan.

You may register online, or by calling our office on 094 9027587

Mayo Training Institute expects learners to conduct their studies honestly, ethically and in accordance with accepted standards of academic conduct.

Plagiarism is the practice of taking someone else’s work or ideas and passing them off as one’s own. It may be applied to both materials used within coursework assignments and also the production of the work itself; for example, a friend or relative writing up a paper on behalf of the student. Examples of plagiarism may include:

  • copying and pasting text from the Internet, or
  • copying wording from a book or other text without giving due credit to the author(s).

Copying may also result in a breach of copyright. It is recognised that the widespread use of the Internet and the emergence of a digital generation of learners who are used to sharing online content may lead to inadvertent copying. However, this still constitutes plagiarism, and the generally accepted view is that ignorance of the rules is no excuse.

Therefore, learners need to be made aware of the risks involved in using the Web for research and how to manage these risks appropriately


Examples of academic misconduct include cheating in exams, plagiarism, presenting falsified or improperly obtained data or being assisted in the presentation of assessment tasks. It is our policy to investigate any form of suspected assessment misconduct/malpractice and penalise learners who are found guilty of academic misconduct. Learners may be disqualified from undertaking assessment or be asked to exit the programme.

Recognition of Prior Learning (RPL)

 Recognition of Prior Learning (RPL) refers to situations in which learners request a training provider to consider evidence of informal or non-formal education provided by the learner for purposes of:

(1).  Programme access,

(2).  Credit towards an award or exemption from a module or assessment, or

(3).  Grant of a full award.

Non-formal education is the education that occurs outside of a formal learning classroom setting. Although non-formal education takes place outside of formal classroom settings, learners receive a well-structured and well-planned educational program. Non-formal education provides learners with the opportunity to develop different skills and abilities.

Non-formal education can be delivered in places like sports clubs, special interest groups, seminars, and conferences.

Informal education can be described as a lifelong learning process. Informal education also takes place outside of the formal learning classroom setting, but informal education does not involve rigid and structured rules. Informal education does not have an exact time or place, and it is very natural. Informal education can be received in any place, for example, at home, neighbours, from mass media, as well as other different places in society.

RPL for Access

In some circumstances, a learner may not be able to demonstrate compliance with programme access requirements by conventional means. This may arise because they were educated outside of the Irish education system, or that they did not complete State examinations, or for some other reason.

In such circumstances the learner may request that the provider consider evidence that the learner provides to show that access requirements are met. Such evidence may include certification from another jurisdiction, letters from an employer, or other relevant documents.

RPL for Credit/Exemption

Under the QQI awards system, there are four categories of awards: Major, Special Purpose, Supplemental, & Component/Minor. Major awards are comprised of multiple minor/component awards. In most cases Special Purpose awards also comprise multiple minor awards (though much less than the Major awards). Only one Supplemental Award exists in the QQI Awards system and has no relevance to the programmes we provide.

A learner may seek to gain credit towards achievement of a Major or Special Purpose award, by providing RPL evidence that they have already achieved the learning outcomes of one or more components of these awards. Mayo Training Institute would need to assess the evidence and make a judgement.

Similarly, a learner may seek an exemption from instruction or assessment related to a training programme which leads to an award, based on a portfolio of supporting evidence.

In the case of Mayo Training Institute, we do not offer full awards (Major or Special Purpose), so consequently we do not offer RPL for credit. Similarly, our programmes are short-duration and the cost and time involved in assessing a portfolio of evidence is likely to make RPL for exemption untenable. However, Mayo Training Institute will consider any such application on a case-by-case basis.

(1).  Please contact a member of the Training Team at They will discuss RPL with you and provide you with an RPL Request Form.

(2).  Complete and submit the form to the Training Team

(3).  The Training Team will process the request and keep the learner appraised throughout.